Frequently Asked Questions
Everything you need to know about shopping with Zanskar.
What is the typical shipping duration for Zanskar orders?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by destination, usually ranging between 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
What materials are used in Zanskar apparel?
We prioritize sustainability and quality, using a blend of organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Zanskar garments?
To maintain the longevity of your items, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions are located on the inner tag of each garment.